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Coles Synergy Customer Platform Overview

Overview of platform capability and review of core customer reports within the desk area.


Areas of focus:

- Overview of Synergy Desk/Story Builder/Report Builder

- Overview of core reports and nice to knows:

  • Data selection
  • Overview of how to use multiple product dimensions
  • Pre-period offset dimension
  • Exporting
  • Open Q&A
  • Support Materials and Video location


In the lead up to your session, we ask that you:

1. Watch the introductory video on customer data:

 The video is available to view here:



 2. If you are new to the platform, that you watch the 3 short videos on login and navigation

Accessed through the same website:


You may need to create an account if you are yet to view any of our pre-recorded content.

 Creating an account is easy:



You are welcome to contact us if you have any questions or issues in accessing these videos.

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