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Coles Synergy Customer Platform Overview

Introduction to the Coles Synergy FSP Model. Overview of Customer model capability, platform organisation and review of core customer reports within the Library.

Description

Areas of focus:

- Overview of Synergy Desk/Story Builder/Report Builder

- Overview of core reports and nice to knows:

  • Data selection
  • Overview of how to use multiple product dimensions
  • Pre-period offset dimension
  • Exporting
  • Open Q&A
  • Support Materials and Video location

Prerequisites

In the lead up to your session, we ask that you:

1. Watch the introductory video on customer data:

 The video is available to view here: https://iri-apac-elearning.com.au/

 

 

 2. If you are new to the platform, that you watch the 3 short videos on login and navigation

Accessed through the same website: https://iri-apac-elearning.com.au/

 

You may need to create an account if you are yet to view any of our pre-recorded content.

 Creating an account is easy:

 

 

You are welcome to contact us if you have any questions or issues in accessing these videos.

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